To book a car on Lado, you must create a Lado account, be 21 years old or older and have a valid driver’s license. When you’re booking your first trip, you’ll go through a quick approval process by entering your driver’s license and some other information. In most cases, you’ll get approved immediately, and you’ll be set for all future road trips, day trips, and business trips!

You can cancel and get a full refund up to 24 hours before your trip starts. If you book a trip with less than 24 hours’ notice, you have one hour after booking to cancel free of charge. If you cancel after the free cancellation period ends, you will be charged a small cancellation fee.

In the rare event a host cancels, you’ll be notified immediately so you can book another car. Your refund can be temporarily held to expedite rebooking, or the funds can be returned to your bank account or Mpesa — your choice.

Yes, multiple guests can drive the car you book on Lado, as long as they are all approved to drive.

 All drivers must have a valid driver’s license and meet the age requirements for the car you’ve booked.

Yes, many hosts offer delivery to travel hubs like airports, train stations, and hotels, or to custom delivery locations. There are cars available on Lado at convenient locations near airports. Skip the rental counter and have your car delivered for pickup and return at your hotel or vacation rental, or nearby location, to save time and hassle on your weekend getaway or family vacation. Some hosts offer free delivery, while others set their own delivery fee.

Many Lado hosts offer discounted prices for weekly and monthly trips, as well as “early bird” discounts for trips booked a week or more in advance. Get the best deals and lowest rates possible on everything from cars to SUVs by booking longer trips, at least a week in advance.

Under the enhanced cleaning policy, hosts are required to clean and disinfect their vehicles thoroughly before every trip, so you can feel safe and comfortable behind the wheel.